Frequently Asked Questions (FAQ)

How many days will it take for getting the products on my hand? 

We will deliver our products via Royal Mail 48 depending on the product and service selected at checkout, with an estimated delivery time of 1-3 working days. With every order placed between Monday to Friday before 2pm, it is guaranteed that the product will be delivered that day. Orders received on a Saturday or Sunday will be dispatched the following Monday. All dispatched orders will possess a tracking number. 

What if I fail in the drug test having your products?  

The simple answer is ‘No’ because drug test traces THC which is the psychoactive cannabinoid and contains more than 0.2% THC that is illegal in the UK and our hemp products contain THC zero and we strongly test our products and supply on request 3rd party certificates of analysis that show what is exactly in our products.

Can I take hemp and CBD at the same time?

You surely can take CBD and hemp at the same time. Combining different CBD products is a completely safe thing to do, as long as you pay attention to your body. On the whole, CBD is safe to consume, but there are side effects that you need to be aware of but it’s very rare so you don’t have to be worried about it.   

What to do If I don’t get my products on time?

If for some reason you have not received your product within 7 working days then please contact us, so we can investigate why the products are sent. For urgent orders, a special delivery option is also available at the order checkout. So, you don’t have to be worried about the delivery.    

Can my children take and use hemp products?   

Hemp Products like hemp oil and gummies work naturally with the endocannabinoid system to control communication between cells and mediate body function. This means hemp is perfectly safe for children. Hemp is non-psychoactive so your child will basically not get high from using it. The Raven CBD products are oil extracted and proven to have no side effects at all. The hemp products are perfect for building immunity, so we suggest it should be given to children first.      

I live in another country, how can I get the products? 

We will send all international shipments via Royal Mail ‘International Signed For’ or ‘Airmail’ service depending on location. This method carries a tracking number and requires a signature upon delivery. Please ensure someone is available to accept delivery. If you would like the tracking number then please do not hesitate to contact us. We are always ready to hear from you.

Are hemp products addictive?

 This is true that you can become addicted to cannabis but what about hemp. Hemp is not addictive, so don’t be worried about addiction. A report last year by the World Health Organization declared that hemp products are non-addictive, it reported that hemp is well-tolerated and safe for human consumption. Hemp contains a very little THC so how can it be addictive? THC is the ingredient that causes cannabis to be addictive in some people.

Will the products be sent in my certain address? 

Your shipping address must be correct. When you place an order it is your responsibility to ensure it. We only ship to the registered address on your PayPal account, please make sure the address is correct before confirming your order. Always be sure to provide information such as the house number or road name. Please make sure you check your address carefully before confirming the order. We believe that the product will be knocking your door.   

Can I feed my pets hemp products? 

Hemp products are perfectly safe for animals and basically there are a lot of customers who specifically buy hemp products for their pets. All over the truth is the same supplements you take can also be given to your pets. We would just recommend adding the drops of our hemp oil to your pet’s food. A product we would recommend is The Raven CBD’s Hemp Oil.

What to do if I had to return your products back? 

If you are not satisfied with any of our products for any reason, we offer a full refund or exchange policy. But remember no quibble. The products must be sent back within 14 days. Those need to be unopened and with all their original packaging. They must look like how those were in store. We will refund payment received using the same method used to purchase. Please retain the proof of postage when returning your products.